Customer satisfaction is our number one priority. If for any reason you are dissatisfied, we will gladly issue a refund or exchange for items returned within 14 days of delivery. All returns must be accompanied by its original packaging and unaltered, unworn, and in re-sellable condition to qualify for a refund. Items received after 14 days will not be accepted for return or exchange.
Please Note: There are NO returns or exchanges on solid gold products or engraved products, due to the fact that each piece is made to order. Once any of our solid gold products go into production, there can be NO cancellations. We are not responsible for any personal items accidentally returned to MARCELLVS. *Note: Returns may be subject to a $10 handling fee.